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How sumaterbet Handles Your Personal Data

This privacy policy explains exactly what data sumaterbet collects when you open an account, deposit via DANA, OVO or GoPay, and browse the lobby — and how we keep that data protected.

Account data protectionWallet data: DANA, OVO, GoPayCookie and device controlsYour right to request changesIndonesia-region scope
sumaterbet How sumaterbet Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at sumaterbet is built around your account flow — from the moment you link a DANA, OVO or GoPay wallet through to withdrawal verification. SSL encryption covers all data in transit. Account access requires OTP verification, which means your login cannot be completed without a one-time code sent to your registered contact. We review data retention regularly so records are not kept beyond what is necessary or required.

Encryption in Transit

All data moving between your device and our servers — including wallet identifiers for DANA, OVO and GoPay — is protected by SSL encryption at every step.

OTP Account Access

Your account login requires a one-time passcode sent to your registered number or email. This step blocks unauthorised access even if your password is compromised.

Retention and Deletion

We keep your data only while your account is active or as legally required. Once an account is closed and obligations are met, personal records are removed from active systems.

Cookie Controls

Cookies track session state and browsing preferences within the lobby. You can manage or block non-essential cookies through your browser settings at any time.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is used, want to correct account information, or need to request deletion of specific records, our support team is the right starting point. Reach us through the channels below and include your registered account email so we can locate your data quickly.

Live Chat Open the live chat widget from your account dashboard. Describe your data query and a support agent will respond directly in the same session.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered email and the specific data concern.
Account Help Centre Access the Help Centre from the account menu on mobile or desktop. The privacy section covers data requests, wallet record queries and cookie controls.

Your Privacy Questions, Clearly Answered

These are the questions we hear most from account holders about how their data is collected, stored and managed on sumaterbet. If your question is not covered here, use the support channels listed above.

We collect your name, contact details, and the e-wallet identifiers you use — DANA, OVO or GoPay. Device data and session logs are also recorded to secure your account access.

Wallet identifiers are shared only with payment processors who handle your transactions, under strict agreements. We do not sell or transfer wallet data to unrelated third parties.

Contact our support team via live chat or email, using the address in your account settings. Include your registered email so we can locate your records and respond promptly.

Yes. Submit a deletion request through our support email. Some records may be retained for a limited period to meet legal obligations before full removal from active systems.

We retain records only as long as required by applicable law or data obligations. Once those requirements are met, personal data is removed from active storage.

Yes, we use cookies to maintain your session and remember lobby preferences. Non-essential cookies can be managed or disabled through your browser's cookie settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.